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Crisis Communications for Non-Profits


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Heather Badenoch Village PR
February 15, 2024 9:30 am
February 15, 2024 11:30 am

Did you know that staff and volunteers affiliated Volunteer Ottawa member organizations can access all our learning opportunities for free? If you are interested in this workshop, please email us at [email protected]


A staff member accused of theft, facility-wide food poisoning, the death of a client, or a flu outbreak. Every organization is vulnerable to a reputational crisis. More so when you support vulnerable people. It’s in the news every day. When crisis occurs, people want information. There are dos and don’ts to communicating internally with staff and stakeholders and externally with media. This workshop will help you plan for public relations during a crisis and put in place the steps to follow in order to manage your message during such a difficult time.


Learning Objectives

Learners participating in this workshop will:

  • Become familiar with the key principles and strategies of crisis communication.
  • Be introduced to ways for creating effective crisis management plans for their organizations.
  • Be presented with real-world scenarios that will equip them for future application of the principles and strategies of crisis communication.

Who should attend?

  • Executive directors, board chairpersons or other members of leadership teams.
  • Communications managers or staff.
  • Not-for-profit paid staff (generalist and specialist) and volunteer staff working in communication.


How to register?

Staff and volunteers affiliated with Volunteer Ottawa member organizations can register and attend this workshop for free.

Express your interest in registering for this specific workshop by contacting [email protected]


Date and time

Thursday, February 15, 9:30 am to 11:30 am.


What to Bring

This is a live online learning opportunity delivered through the Zoom platform. To make the most out of this learning experience, please make sure to log in from a Zoom capable device and have headphones, microphone, and camera equipment available.


About your facilitator

This two-hour workshop will be led by Heather Badenoch. Heather believes in the power of non-profit and purpose-driven organizations to lead meaningful change—for people, animals, our community and our environment. As the owner and communications strategist at Village PR she has spent more than 20 years advising health, disability, food security, community and environmental clients. From strategic communications planning to media training, Heather works creatively and candidly with her clients to accomplish their goals.


Education member benefit

As part of Volunteer Ottawa’s efforts to support recovery in the not-for-profit sector, this workshop will be offered for free to VO members. There are limited slots, allocated on a first-come first-serve basis. Please contact our education program office ([email protected]) to register and redeem this benefit.


Cancellation Policy

Learn more about what to expect after registrations and cancellations here.

Contact Information

Crisis Communications for Non-Profits


9 in stock

SKU: 2024-crisis-communications Category:


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