Description

HWF Clients are individuals or families in need of furniture and household items. Clients are referred to HWF by social service agencies in the Ottawa area. Each week, a number of clients are selected for assistance based on immediacy of need. The List Management volunteer will oversee prioritizing clients as soon as they are entered in the HWF master list.
– Call clients as they are entered into the list. Use video call from Facetime or What’s App
to look at the dwelling. Assess situation and need and prioritize as needed.
– Move client to either Priority Tab, Partial Tab or off the list if there is no longer a need.
– This task can be performed daily or every few days depending on volunteer’s time and schedule.

Skills, experience and qualifications required

– Good interpersonal communication and teamwork skills
– Knowledge of more than one language (optional) – bilingual preferred (English and French)
– Patience, humility, empathy, and good will
– Willingness to adhere to and enforce the applicable HWF policies and procedures
– Basic computer skills. (Email, Google Sheets)