Description

HWF “clients” (individuals or families in need of furniture) are referred to us by social agencies in the Ottawa area. Their information is entered into a spreadsheet (the “intake list”), from which three or four clients are selected each week.
The role of the “client-selection ” volunteer is to select the clients who will be coming to the warehouse to get their furniture.

This is a function that is best done from a private place like home and which requires availability and
flexibility in scheduling your time. We are looking for a resourceful, persistent, sensitive person for the
position. You must be prepared to communicate with vulnerable clients and be able to converse in a
manner to allow you to assess the client needs and be able to make decisions based on the information
collected.
Tasks to be performed:
• Identifying, from the intake list, clients to be contacted, based on a set of priority criteria
including the urgency of their needs, the size of family, the existence or not of support in
Ottawa, and their location;
• contacting clients by phone and/or text messages to assess their current situation and furniture
needs;
• potentially following-up with clients more than once to reach them;
• On some occasions, reaching out to social workers in order to locate a client;
• Selecting three or four clients a week, taking into account criteria described above;
.
To complete all these steps, you must be able to give between 3 to 5 hours over a few days.
This position is on a weekly rotation; therefore, a schedule will be set and you will be asked to work on a certain week.
REQUIREMENTS:
• Must have a computer, an internet connection and a mobile phone (to send and receive text
messages)
• Must be able to converse in English and French, all other languages are an asset
• Must have good communication skills
• Must have flexibility and be available to be contacted back by clients who return calls and text
messages
Training and mentoring will be provided