Direct Support Volunteer
Volunteer Types: Administration/Office, Legal/Advocacy, Mentoring, Teaching/Tutoring, Translation and Interpretation
Organization types: Community and Social Services
Short term (less than 6 months)
Application Deadline: September 12, 2022
Posted on:

As Refugee Services Direct Support volunteer you will support refugee claimants in the early stages of their settlement process in Canada. You will receive orientation and training, and coordinate regularly with other team members.

You would be asked to:
– Welcome new residents, with established intake procedures
– Connect clients to social services in Ottawa
– Help residents with their settlement process (e.g. submit job application, prepare for interviews, navigate public transit, etc).
– Help with some basic administrative tasks

You would need to have:
– Excellent people skills
– The ability to practice patience with a non-judgmental attitude
– Good communication skills in English, French or both languages
– Proficiency in MS Office suite (Word, Excel, Outlook, OneNote)
– Police Records Check (Level 3 – Vulnerable sector check)
– Passion for the mission of Matthew House Ottawa to welcome and support refugees in Ottawa

How will this opportunity benefit the volunteer?
The direct support volunteer would earn valuable experience in working with refugee claimants. Through interacting with the residents, the direct support volunteer will gain in-depth knowledge about the procedure of refugee claim and the challenges refugee claimants face during this process.
How will the organization benefit?
Volunteers are crucial to the work of Matthew House Ottawa. The direct support volunteers substantially contribute to the refugee services and help the program enhance its services to the residents.
Volunteer location:
Nepean or South Keys


Soroush Jafari
@Matthew House Ottawa: Refugee Services & Furniture Bank
Time it will take to contact applicants:


This position would be great for: Adults
Number of Positions Available: 2
Good for people interested in: Administration/Office, Legal/Advocacy, Mentoring, Teaching/Tutoring, Translation and Interpretation
You will be helping with: Persons new to Canada

Volunteer Considerations

  • Vulnerable sector check required
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