Description

The Director of IM/IT is responsible for managing all technical aspects of Abbeyfield House Ottawa; ensuring the technology is efficient, meets the needs of the House, and is cost effective; and the data/information is secure.

Duties and Responsibilities:
General
-Support Abbeyfield’s overall business mission when establishing IM/IT standards, policies, procedures, and confidentiality guidelines;
-Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including desktops, PCs, operating systems, interfaces, software applications, peripherals, conversions, backup and recovery;
-Oversee systems development and enhancement and the integration of new systems with existing systems;
-Manage the execution of scheduled maintenance, Google suite administration, resolution of failures, password administration, and implementation of IT related documentation;
-Develop standard operating procedures, written protocols and guidance for staff and end-users;
-Oversee provision of end-user services including user and technical support services;
-Ensure the creation and maintenance of all IMIT policies and procedures, all written documentation, including system and user manuals, license agreements, and procedures;
-Hire, direct and manage the work of IT Support Support Volunteers.

Administrative

-Attend monthly meetings and present a report to the Board;
-Keep records of all IT tasks and projects;
-Seek Board approval for large IT expenditures and proposed changes in technology;
-Provide support to the Director of Communications and Director of Residency to ensure that the Website and Facebook meet current needs;
-Work with the other Board Directors to ensure their IT needs are being met;
-Work with the House Manager to ensure that the Office needs are being met;
-When requested, share best practices with Abbeyfield Canada and other Abbeyfield Houses.