Front Desk Analyst

Volunteer Types: Information Technology, Retail
Organization types: Education, Community and Social Services
Short term (less than 6 months)
Application Deadline: July 31, 2024
Posted on:
Description
Our Front Desk Analysts provide walk-in support to our members. This includes answering questions about our services and helping new members sign-up for NCF services, triage incoming tickets and walk-ins, and support members with non-internet problems, like email and payment issues.
Qualifications: While we train all volunteers, this position requires some previous education and/or hands-on experience with computer hardware and software. Experience with other community organizations and speaking languages in addition to English are also significant assets.
How will this opportunity benefit the volunteer?
• Increased technical knowledge, skills and experience
• Working in a diverse team of staff and volunteers
• Customer service skills
• Knowledge from participating in monthly Lunch and Learn sessions
• Good vibes from helping support digital equity in our community
Contact
Luke Deschenes
@National Capital FreeNet
Time it will take to contact applicants:
1-6-days
1-6-days
Details
Number of Positions Available: 3
Good for people interested in: Information Technology, Retail
Volunteer Considerations
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