HelpDesk Analyst
NCF-Bilingual-Colour-web
Volunteer Types: Information Technology
Organization types: Education, Community and Social Services
Long term (6 months to a year)
Application Deadline: July 31, 2024
Posted on:
Description

Role Description: Our volunteer HelpDesk Analysts provide walk-in and over the phone support to NCF members and prospective members. This includes answering questions about our services and helping new members sign-up for NCF services, helping troubleshoot technical issues members might have in accessing NCF’s services as well as with broader digital skills questions, including supporting people’s digital privacy and online security.

Qualifications: While we train all volunteers, this position requires some previous education and/or hands-on experience with computer hardware and software, information and communications technology, or networking. Experience with other community organizations and speaking languages in addition to English are also significant assets.

How will this opportunity benefit the volunteer?
• Increased technical knowledge, skills and experience • Working in a diverse team of staff and volunteers • Customer service skills • Knowledge from participating in monthly Lunch and Learn sessions • Good vibes from helping support digital equity in our community

Contact

Luke Deschenes
@National Capital FreeNet
Time it will take to contact applicants:
​1-6-days

Details

Number of Positions Available: 3
Good for people interested in: Information Technology

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