HelpDesk Analyst

Description
Role Description: Our volunteer HelpDesk Analysts provide walk-in and over the phone support to NCF members and prospective members. This includes answering questions about our services and helping new members sign-up for NCF services, helping troubleshoot technical issues members might have in accessing NCF’s services as well as with broader digital skills questions, including supporting people’s digital privacy and online security.
Qualifications: While we train all volunteers, this position requires some previous education and/or hands-on experience with computer hardware and software, information and communications technology, or networking. Experience with other community organizations and speaking languages in addition to English are also significant assets.
How will this opportunity benefit the volunteer?
• Increased technical knowledge, skills and experience
• Working in a diverse team of staff and volunteers
• Customer service skills
• Knowledge from participating in monthly Lunch and Learn sessions
• Good vibes from helping support digital equity in our community
Contact
1-6-days
Details
Volunteer Considerations
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