Description

The Online Support Group Facilitator will facilitate Online Caregiver Support Groups to bring caregivers together to share and learn from one another’s experience and receive group peer support. Volunteers will receive training and supervision with the goal of leading and/or co-facilitating online support groups for caregivers. This role will report to the Program Lead, Peer Support and Young Caregivers.

Responsibilities:

– Facilitate caregiver-driven discussions and ensure comfort, safety, and maintaining the values of peer support
– Encourage to offer reflections or pose questions should conversation be lacking
– Responsible for ensuring the conversation space is shared, confidentiality is maintained, and participants are engaging in a respectful manner
– Expected to host meetings in a timely manner and with appropriate preparation
– Keep records of group attendances and be in regular contact with the Program Lead

Qualifications:

– Lived experience as a caregiver and strong understanding of caregiver issues
– Experience with facilitation in group settings (i.e., training and development or support groups)
– Excellent communication skills and interpersonal sensitivity
– Strong boundaries, ability to manage self-care, and judgement (i.e., understanding when a concern must be escalated)
– Strong organizational and time management skills
– Demonstrated attention to detail and problem-solving skills
– Strong technical ability and proficiency in the use of computers and various software applications, in particular Zoom
– Support for the mission and values of OCO
– Fluent in both English and French
– Must be over 18 years of age

Time Commitment: The Online Support Group Volunteer will work remotely for up to 5-7 hours per month and must commit to the program for a minimum of one year.

Orientation and Training: Remote orientation and training will be provided. The Engagement Lead will provide an orientation with an in-depth understanding of the OCO’s mission and values, and programs and services. The Program Lead will provide training specific to the responsibilities and maintain on-going supervision, support, and regular ‘check-ins’. Training involves attending three 2-hour Zoom group training sessions. The training sessions will be in English only.