Description

Job: Welcome, screen, and direct visitors at Roger Neilson House.

Roles and Responsibilities

• Welcome visitors by greeting them in a friendly and courteous manner
• Direct visitors to the appropriate area, informing the department and giving clear directions
• Be aware of safety procedures and carry through as required (i.e. be present in the main foyer at all times)
• Maintain the security of the house by following the necessary recording procedures
• Be aware of all parking regulations to inform guests, visitors and volunteers of the appropriate process
• Maintain a clean and organized desk
• Receive and record deliveries made
• Be a caring presence for family members and guests
• Assist with office related duties such as: photocopying
• Telephone work as required: calling volunteers for scheduling duties
• Ensure confidentiality of material and information related to the house and its members
• Perform other related duties, as required

Skills

• Excellent communication skills, ability to speak English and/or French (Other language an asset)
• Excellent Customer Service Skills
• Excellent understanding of pediatric palliative care
• Ability to solve problems
• Good listening and interpersonal skills
• Ability to be discreet
• Ability to work independently and as a team member
• Good organizational skills
• Tact and diplomacy in dealing with people

Volunteer Reports to

• Coordinator of Volunteer Services
• Senior Administrative Assistant – Volunteer Services

Training Required

• Online Information Session
• Online Palliative Care Training
• Buddy Training and in-house Orientation

Additional Training (Optional)

• Palliative Care Training (5 weeks x 3 hours)
• Workshops
• Volunteer Meetings

Time Required

• 4 hour shifts/minimum 8 hours per month

Position Length

•  Minimum 1 year

Support Provided

• Support and training opportunities

About Roger Neilson House

• Roger Neilson House is an eight-bed pediatric residential hospice that welcomes families with children/youth who are living with a life limiting illness that results in increased pain and symptoms and a progressive decline of health.