Volunteer Types: Administration/Office, Disability Support
Organization types: Community and Social Services
Ongoing (more than a year)
Application Deadline: August 1, 2024
Posted on:

Job: Welcome, screen, and direct visitors at Roger Neilson Children’s Hospice.

Roles and Responsibilities

  • Welcome visitors by greeting them in a friendly and courteous manner
  • Direct visitors to the appropriate area, informing the department and giving clear directions
  • Be aware of safety procedures and carry through as required (i.e., be present in the main foyer at all times)
  • Maintain the security of the house by following the necessary recording procedures
  • Be aware of all parking regulations to inform guests, visitors and volunteers of the appropriate process
  • Maintain a clean and organized desk
  • Receive and record deliveries made
  • Be a caring presence for family members and guests
  • Assist with office related duties such as: photocopying
  • Telephone work as required: calling volunteers for scheduling duties
  • Ensure confidentiality of material and information related to the house and its members
  • Perform other related duties, as required


  • Excellent communication skills, ability to speak English and/or French (Other language an asset)
  • Excellent Customer Service Skills
  • Excellent understanding of pediatric palliative care
  • Ability to solve problems
  • Good listening and interpersonal skills
  • Ability to be discreet
  • Ability to work independently and as a team member
  • Good organizational skills
  • Tact and diplomacy in dealing with people

Volunteer Reports to

  • Coordinator of Volunteer Services
  • Senior Administrative Assistant – Volunteer Services

Training Required

  • Online Information Session
  • Online Palliative Care Training
  • Buddy Training and in-house Orientation

Additional Training (Optional)

  • Palliative Care Training (5 weeks x 3 hours)
  • Workshops
  • Volunteer Meetings

Time Required

  • 4 hour shifts/minimum 8 hours per month

Position Length

  •  Minimum 1 year

Support Provided

  • Support and training opportunities

About Roger Neilson Children’s Hospice

  • Roger Neilson Children’s Hospice is an eight-bed pediatric residential hospice that welcomes families with children/youth who are living with a life limiting illness that results in increased pain and symptoms and a progressive decline of health.
How will this opportunity benefit the volunteer?
Reception volunteers benefit from being part of a team in our pediatric palliative care hospice and enhancing their skills. To apply, please go the volunteer page of our website to fill out the online application:
How will the organization benefit?
Roger Neilson Children's Hospice will benefit by having the caring and supportive greeter to screen visitors and ensure procedures are followed to keep our guests, staff and visitors safe.
Volunteer location:
399 Smyth Rd Ottawa, ON K1H 8L2


Jennie Wilson
@Roger Neilson Children's Hospice
Time it will take to contact applicants:


This position would be great for: Adults, Seniors (65+), Young Adults (19-24)
Number of Positions Available: 10
Good for people interested in: Administration/Office, Disability Support
You will be helping with: Children (0-10 years), First Nations, Métis, Inuit, Indigenous persons, Youth (11-15 years), Youth (16-18 years)

Volunteer Considerations

  • Vulnerable sector check required
  • Public transportation available
  • This position can accommodate persons with a disability
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